Refund Policy


Refund Policy

At Yeah Clean Home Essentials, we stand behind the quality of our products. Our Refund Policy is designed to be fair and transparent, in accordance with the Australian Consumer Law (ACL).

1. Change of Mind

We understand that sometimes you might change your mind. We offer a 14-day change of mind period from the date you receive your item.

  • To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.

  • Please note that the customer is responsible for the return shipping costs for change of mind returns.

  • A restocking fee may apply depending on the item category.

2. Damaged or Defective Items

If your item arrives damaged or has a manufacturing fault, we will make it right.

  • Please inspect your order upon reception and contact us immediately at support@shop.yeahclean.com.au if the item is defective, damaged or if you receive the wrong item.

  • We will require photos and/or videos of the fault to process a replacement or a full refund.

  • For verified defective items, Yeah Clean Home Essentials will cover the cost of return shipping or provide a replacement at no extra charge.

3. Non-Returnable Items

Certain types of items cannot be returned for hygiene and safety reasons, including:

  • Cleaning liquids or chemicals that have been opened/unsealed.

  • Personal care goods.

  • Sale items or gift cards.

4. How to Start a Return

To start a return, you can contact us at

 service@yeahclean.com.au.

  • Items sent back to us without first requesting a return will not be accepted.

  • We will provide you with instructions on how and where to send your package.

5. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

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Dica importante: Como você usa Dropshipzone, quando um cliente reclamar de defeito, você deve abrir um "Ticket" no painel da Dropshipzone com as fotos que o cliente te mandar. Eles costumam resolver rápido para lojistas australianos.

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